Last updated: March 12, 2026
These Terms of Service (“Terms”) govern your access to and use of the website located at www.claimflow.co and all related services (collectively, the “Services”) operated by Claimflow (“we,” “us,” or “our”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
You must be at least 18 years old and capable of forming a binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements.
ClaimFlow provides an online platform designed to help businesses and consumers understand their potential eligibility for tariff refunds related to duties collected under the International Emergency Economic Powers Act (IEEPA). Our Services may include:
The specific features available may change over time as we develop the platform. We reserve the right to modify, suspend, or discontinue any part of the Services at any time.
The information provided through the Services is for general informational purposes only and does not constitute legal, tax, financial, or professional advice. ClaimFlow is not a law firm, does not practice law, and no attorney-client relationship is formed by your use of the Services.
We may facilitate introductions to third-party legal service providers, customs brokers, or litigation funders. Any engagement with such third parties is governed by your separate agreement with them, and we make no representations about the quality of their services.
You should consult qualified legal counsel for advice specific to your circumstances before making decisions about tariff refund claims.
When you submit information through our forms, you agree to provide accurate, current, and complete information. You are responsible for maintaining the accuracy of the information you provide. We rely on the information you submit to assess potential eligibility and to connect you with appropriate resources.
We handle your personal information in accordance with our Privacy Policy.
While we make reasonable efforts to provide accurate and up-to-date information about the IEEPA tariff refund process, we cannot guarantee the accuracy, completeness, or timeliness of the information on our platform. The legal landscape surrounding tariff refunds is evolving rapidly, and regulations, deadlines, and processes may change without notice.
Statistics, figures, and claim counts displayed on the site are estimates and may not reflect real-time data. You should independently verify any information before making decisions based on it.
ClaimFlow does not guarantee that you will receive a tariff refund or any specific outcome. Eligibility for refunds depends on numerous factors outside our control, including but not limited to: the status of your import entries, applicable government processes, court rulings, administrative decisions by U.S. Customs and Border Protection, and applicable deadlines.
Language on our site such as “you may be entitled” or “you may have a valid claim” indicates potential eligibility and is not a guarantee of recovery.
Registration and initial assessments through the Services are currently provided at no charge. If we introduce paid features or services in the future, we will clearly disclose applicable fees before you incur any charges. You will not be charged without your prior explicit consent.
If we connect you with third-party service providers (such as customs brokers, attorneys, or litigation funders), those parties may charge separate fees governed by their own agreements with you.
All content on the Services — including text, graphics, logos, design, and software — is owned by or licensed to Claimflow and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without prior written consent.
You retain ownership of any information or documents you submit through the Services.
You agree not to:
The Services may contain links to third-party websites or services. We do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party websites or services. Your interactions with third parties found through our Services are solely between you and such third parties.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLAIMFLOW AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICES.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US, IF ANY, IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Claimflow and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to your use of the Services, your violation of these Terms, or your violation of any rights of a third party.
Any dispute arising out of or relating to these Terms or the Services shall first be resolved through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue resolution through binding arbitration administered under the rules of the Singapore International Arbitration Centre (SIAC). The arbitration shall be conducted in English.
You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class, consolidated, or representative action.
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting of the revised Terms with an updated “Last updated” date. Your continued use of the Services after the posting of changes constitutes your acceptance of such changes. We encourage you to review these Terms periodically.
We may terminate or suspend your access to the Services at any time, without prior notice, for any reason, including if we believe you have violated these Terms. Upon termination, all provisions of these Terms which by their nature should survive will survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles.
If you have any questions about these Terms, please contact us at:
Claimflow
Email: [email protected]
Bangkok, Thailand